We're experiencing exceptionally high call volumes and apologise for any inconvenience. View the latest on billing delays and support options. To report a fault, please use our online form.
Complete our form to report an issue with water or pipes in your area.
Current call volumes
Please note we’re currently experiencing exceptionally high call volumes. We apologise for any inconvenience.
To find out more about a billing issue or delay, visit our billing delays page.
For payment and support options, visit our accounts and billing page. Visit our contact page for all the ways you can get in touch.
Before you report a fault
Spotted a fault or burst? Please check our outage map to see if it has been reported. If it hasn't been reported, please use the options below.
If you’re out and about, you can report a fault on your mobile using the Snap Send Solve app. Download the app and sign up, snap a photo of the issue and send it in.
If you're experiencing an emergency, like gushing water, no water supply or every fixture in your house is blocked, call 13 44 99, 24 hours a day, seven days a week.