If you’re moving out of your rental property, you must close your own water account. Your rental provider or real estate agent won’t do it for you.
Let us know you're moving
Let us know that you're moving up to 30 days, and no less than two days, before your move date.
If your move out date falls before your next bill is due to arrive, please contact us using one of the following methods:
Start a webchat. Monday to Friday 8.30am to 5pm (closed public holidays).
Call us on 13 44 99. Weekdays 8am to 7pm and weekends 9am to 5pm (closed public holidays).
If your move out date falls after your next bill is due to arrive, you’ll need to log in to our online account My GWW before submitting a move out request.
To register for My GWW, you'll need your new 10-digit account number, which you'll find on your next water bill. If you need to access My GWW before your next bill arrives, please call us on 13 44 99 so we can help you get set up.
We’ll arrange a final meter read so you’re not charged for any water used after you leave the property.
You’ll get your last bill about 10 days after the final meter read.
You'll need to cancel any payment arrangements or concessions you have for your account.
Review your payment arrangements
If you have an Easyway account with us or use Centrelink’s Centerpay facility, you'll need to cancel those and any other payment arrangements or concessions you have for your account.
Moving to a new property in our service area?
You’ll still need to close your current account if you’re moving to another property in our service area.
We will open a new account for you at your new property.
You'll need to cancel any payment arrangements or concessions you have for your old account. When you get your new account, you’ll need to set them up again.
