Multi-factor authentication

Multi-factor authentication (MFA) adds an extra step when you sign in to confirm it’s really you. This helps protect your information and prevents unauthorised access.

What is multi-factor authentication (MFA)? 

Multi-factor authentication is a sign-in process that uses more than one way to confirm your identity. 

It combines: 

• Something you know — your password
• Something you have — your phone or an authenticator app 

You can verify your identity in one of two ways: 

• SMS code — a one-time code sent to your Australian mobile number 
• Authenticator app — a code generated by an app on your smartphone 

After entering your password, you will enter a code to sign in securely. 

Why MFA is important 

Passwords can be guessed, reused, or stolen. MFA adds an extra layer of security to your account. 

MFA helps to:

• Protect your account if your password is compromised
• Reduce the risk of fraud and identity theft
• Keep your personal and account information secure

How we protect your privacy 

We are committed to protecting your privacy. 

MFA helps make sure:

• Only you can access your accounts
• Unauthorised access attempts are blocked
• Your personal and account information stays secure 

We use MFA as part of our broader approach to protecting your data and meeting privacy and security obligations. 

Set up MFA

You will be prompted to set up MFA the first time you register for an online account on My GWW or Property Plus. 

View how to register for My GWW

To set up MFA: 

1. Enter your name and email address, then click ‘Send code’. A 6-digit code will be emailed to you. 
2. Enter the 6-digit code from the email and click ‘Verify code’ 
3. Enter a password and read and agree to the ‘Terms and conditions'. 
4. Click ‘Create account’ 
5. You then choose how you want to verify your identity: 
   
   • SMS — enter your Australian mobile number
   • Authenticator app — set up an app such as Microsoft Authenticator or Google Authenticator
6. Complete the setup:
   
   • SMS: enter the code sent to your phone 
   • Authenticator app: Enter the account name and secret key generated or scan the QR. Then select Verify code’ 
7. Complete the registration process on the next screen 
   
   • For My GWW, enter your 10-digit account number which can be found on your bill
   • For Property Plus, fill in your details. 
8. Once set up, MFA will be used when you sign in to your GWW online account/s.. 

Sign in using MFA 

When you sign in to My GWW or Property Plus 

1. Enter your username and password 
2. Choose your verification method - SMS code, or Authenticator app
3. Enter the code
4. Access your account securely