Business and Non-Residential Customer Charter
Our Business and Non-residential Customer Charter outlines the rights and obligations of GWW and the business and non-residential customers we serve.
This customer charter provides information about:
- your experience as a customer – what you can expect when we interact with you and how we help customers in difficult circumstances
- normal service delivery – services you can expect under business as usual conditions
- when things don’t go to plan – how we will work with you when things don’t go to plan.
We've updated our customer charters to reflect the temporary changes to our billing cycle, which were approved by the Essential Services Commission. Read our updated customer charter below.
