Request a refund or transfer

  • Request type
  • Refund or Transfer request
  • Acknowledgement

Before you start:

You can use this form to:

  • request a refund into your bank account if your account is in credit.
  • request a transfer of credit from one Greater Western Water account to another Greater Western Water account.

If you are requesting a refund on behalf of a deceased estate, please call Greater Western Water on 13 44 99.

  • All fields are required unless marked as optional.
  • Your 12 or 13-digit account number is in the top right-hand corner of your bill.

It may take up to 10 business days for your refund request to process and appear in your account.

Request type

You will need to provide proof of payment if you are requesting:

  • a refund into one bank account that has two account holders
  • a refund of a duplicate payment
  • a refund of a payment paid into the wrong account

 

My Greater Western Water account is for an

Applicant details

Title

Remove any spaces or brackets

the australian aboriginal flag the torres strait islander flag

Greater Western Water respectfully acknowledges the peoples of the Kulin Nation as the Traditional Owners of the lands and waters on which our service area lies. We pay our deepest respects to their Ancestors and Elders past, present and emerging.

ABN 70 066 902 467 Greater Western Water

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