Important customer update

We're improving how we manage billing issues and potential privacy incidents, including actions we're taking as part of our enforceable undertaking. Learn more.

During the Victorian State election caretaker period (3-28 November 2026), we'll only publish web content and updates that are in line with the caretaker conventions.

Request a refund or transfer

For refunds or transfers

You can request a refund or transfer if you have overpaid or have credit on your account.

Please note: You may be asked to provide proof of payment, if so it will need to include the following:

  • a refund into one bank account that has two account holders
  • a refund of a duplicate payment
  • a refund of a payment paid into the wrong account
  • if you are a third party on an account
  • a transfer from a joint account to a single account.

Our customer connect team are available Monday to Friday between 8:30am and 5pm, except public holidays. 

  • SMS 0480 015 200
  • Start a webchat.
  • Call us on 13 44 99 
    Note: we’ve temporarily extended our call centre hours. You can reach us by phone Monday to Friday 8am to 7pm, and Saturday and Sunday 9am to 5pm (closed public holidays).
  • Email us on contact@gww.com.au

To make a payment, visit our or call us on 13 44 99.

To report a fault or emergency, please call 13 44 99, 24/7.

the australian aboriginal flag the torres strait islander flag

Greater Western Water respectfully acknowledges the Traditional Owners of the lands and waters upon which we work and operate, the peoples of the Kulin Nation. We pay our deepest respects to their Elders past and present who continue to forge the way ahead for their emerging leaders.

ABN 70 066 902 467 Greater Western Water

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