Request a refund or transfer

For refunds or transfers

You can request a refund or transfer if you have overpaid or have credit on your account.

Please note: You may be asked to provide proof of payment, if so it will need to include the following:

• a refund into one bank account that has two account holders
• a refund of a duplicate payment
• a refund of a payment paid into the wrong account
• if you are a third party on an account
• a transfer from a joint account to a single account.

Our customer connect team are available Monday to Friday between 8:30am and 5pm, except public holidays. 

• SMS 0480 015 200
• Start a webchat.
• Call us on 13 44 99 
  Note: we’ve temporarily extended our call centre hours. You can reach us by phone Monday to Friday 8am to 7pm, and Saturday and Sunday 9am to 5pm (closed public holidays).
• Email us on contact@gww.com.au

To make a payment, visit our payment page or call us on 13 44 99.

To report a fault or emergency, please call 13 44 99, 24/7.