Our leadership team

Cameron FitzGerald

Managing Director

Cameron was appointed Managing Director of Greater Western Water on 2 February 2026. He brings more than 20 years of experience in the water sector, including leadership roles at Southern Rural Water, Melbourne Water and City West Water. He has led major water security initiatives including the Target 155 taskforce during the Millennium Drought, setting water-saving behaviours that remain part of Melbourne’s water culture today. Cameron is committed to planning for a sustainable and climate resilient future, making sure that cultural knowledge and connection to Country are embedded in how we deliver water services for generations to come.

Kessia Thomson

General Manager, Strategy and Partnerships

Kessia leads Greater Western Water’s overarching strategy. With a focus on providing exceptional service and putting the community first, Kessia is responsible for delivering our corporate plan, our asset-management plans, and our pricing submission.

Ian Burton

General Manager, Asset Planning and Delivery

Ian leads Greater Western Water’s maintenance and growth in the rapidly growing regions of Melbourne that we service. With nearly three decades of experience spanning local and international projects, Ian has delivered projects across a wide variety of industries, including transport, corporate real estate, and education. Ian is dedicated to driving innovation and sustainability to benefit our customers and communities.

Jodie Hallam

General Manager, Service Delivery

Jodie leads the efficient and effective operation and maintenance of our assets, delivering high quality water and recycled water services to our customers. Jodie has over 15 years of executive management experience in the energy and water sector. With a strong focus on strategy and execution, Jodie is driven by a curiosity to learn and is passionate about innovation. Now a part of Greater Western Water, Jodie will continue to drive positive customer-service outcomes for the businesses and communities in our service area.

Margaret Watson

General Manager, Customer Experience

Margaret joins Greater Western Water as the new General Manager, Customer Experience, bringing more than 25 years of experience across customer operations, regulated environments, management consulting and large‑scale service transformation. She has led multi‑site, offshore and complex service environments, with a career centred on improving customer outcomes, strengthening operational performance and building capability within frontline and support teams.

Margaret’s experience includes operating model redesign and transformation programs across government, financial services, health and other regulated sectors. Her career has shaped her ability to diagnose complex challenges, simplify processes and design practical solutions that lift both customer experience and organisational performance, while leveraging enhanced technology to support sustainable improvement.

Margaret is passionate about building capability, strengthening culture and creating customer experiences that feel consistent, reliable and genuinely supportive. She is excited to join GWW and is deeply aligned with our purpose and commitment to community. She looks forward to listening, learning and partnering with teams across the organisation to build a high‑performing, stable and trusted customer experience for our customers.

Joanna Giannini

General Manager, People, Culture and Safety

Jo's portfolio includes workforce strategy, organisational development, employee experience, health, safety and wellbeing, and enterprise-wide change initiatives.

She is passionate about creating environments where people can thrive, building organisational capability and delivering people-focused solutions that align workforce outcomes with business priorities.

Jo has more than three decades of experience across diverse industries, including water, manufacturing, health services and local government, and is recognised for her collaborative leadership style and commitment to positive organisational change.

Kim Murray

Chief Operating Officer

Kim leads the business services group which oversees the finance, information technology & digital, procurement & property, legal and risk functions of the business. Kim has more than 30 years’ experience in senior financial and commercial management roles in the transport, financial services, and telecommunication sector. Kim has been instrumental in the success of a number of large transformation projects that covered both business optimisation and technology modernisation.