Service update – online enquiries

If you need us for something urgent, call us on 13 44 99. We are affected by the current global outage of Microsoft systems, impacting our ability to respond to online enquiries and emails. If you submit a message via our website or email, we may not receive it, so please call.

Important customer update

We're improving how we manage billing issues and potential privacy incidents, including actions we're taking as part of our enforceable undertaking. Learn more.

During the Victorian State election caretaker period (3-28 November 2026), we'll only publish web content and updates that are in line with the caretaker conventions.

Welcome to Greater Western Water

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Billing updates
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Information statement

Let's use water wisely

Permanent Water Saving Rules are always in place. Discover simple ways to save water and help protect our water supplies during dry conditions.

Learn how to save water
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Financial support

We offer a range of options to help, including payment plans, concessions, and grants.
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Manage your account online

Access your account when it suits you with My GWW. Learn how to register.
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Customer outcomes performance reports

Our 2025-26 report is now available – see how we're tracking on our commitments.
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Understanding your bill

We’ve updated your water bill so it is easier to read and understand.
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Information on Property Plus

Manage your plumbing and development applications and bookings in Property Plus.
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Trade waste

Trade waste is liquid waste that's generated by a food or industrial business. If your business generates trade waste, you'll need a trade waste agreement.

Acknowledgement of Country

Greater Western Water respectfully acknowledges the Traditional Owners of the lands and waters upon which we work and operate, the peoples of the Kulin Nation. We pay our deepest respects to their Elders past and present who continue to forge the way ahead for their emerging leaders.

Learn about our work with First Nations peoples
Reconciliation Action Plan 2026 launch

24/7 support for faults and emergencies

Check for faults and interruptions we are working on and find out about improvements that are happening in our service area.

View the outage map or report a fault
Find out about our upgrades and projects
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Latest news

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Greater Western Water respectfully acknowledges the Traditional Owners of the lands and waters upon which we work and operate, the peoples of the Kulin Nation. We pay our deepest respects to their Elders past and present who continue to forge the way ahead for their emerging leaders.

ABN 70 066 902 467 Greater Western Water

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