Limited services: Payment services and phone support 

We’re currently upgrading your billing experience. Some features, including payment services, online accounts and phone lines will be limited. Learn more here.

To make a payment, call us on 13 44 99 or visit Australia Post Billpay. To report a fault or emergency, please call 13 44 99, 24/7.  

For family or domestic violence support, please call 13 44 99.  

Thank you for your patience.  

Welcome to Greater Western Water

Thriving people and Country

We're committed to healing and caring for Country and supporting our communities to thrive, now and in the future.

Smoking ceremony at GWW launch

24/7 support for faults and emergencies

Check for faults and interruptions we are working on and find out about improvements that are happening in our service area.


Trusted water services for our communities and future generations

We are Greater Western Water. We deliver you one of life’s most vital elements: water. Seamlessly, every moment of every day, for everybody. We take great care and pride in ensuring reliable, consistent service, one that moves from the heart of our operations to the heart of where it matters most for you.

We take great care and pride in delivering one of life's most vital elements: water. Inspired by our waterways, the contour of our land and the spirit of our country. Together we can grow and enrich our vibrant community. From growing industries, to our individual customers, Ensuring we are here, for the moments that matter. Our actions... Our impact... We are bold, diverse and ever changing. We are... Greater Western Water. This is the beginning of our story. Greater Western Water.