Victorian State election caretaker period

As the Victorian State election will be held on Saturday 28 November 2026, the Victorian Government has assumed a caretaker role from 6 pm on Tuesday 3 November 2026. During the caretaker period, content will only be added to this website in accordance with the caretaker conventions.

Important customer update

Billing updates and customer privacy

We’re here to help with billing issues and potential privacy incidents. Learn more.

As part of an enforceable undertaking, we’re improving how we manage billing to better support you. Learn more.

Welcome to Greater Western Water

Pay my bill
Moving
Report a fault
Billing updates
Payment support
Information statement

Let's use water wisely

Permanent Water Saving Rules are always in place. Discover simple ways to save water and help protect our water supplies during dry conditions.

Learn how to save water
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A Greater Western Water Customer Service Officer talking to a customer.

Financial support

We offer a range of options to help, including payment plans, concessions, and grants.
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Manage your account online

Access your account when it suits you with My GWW. Learn how to register.
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Customer outcomes performance reports

Our 2025-26 report is now available – see how we're tracking on our commitments.
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Understanding your bill

We’ve updated your water bill so it is easier to read and understand.
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Information on Property Plus

Manage your plumbing and development applications and bookings in Property Plus.
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Trade waste

Trade waste is liquid waste that's generated by a food or industrial business. If your business generates trade waste, you'll need a trade waste agreement.

Acknowledgement of Country

Greater Western Water respectfully acknowledges the Traditional Owners of the lands and waters upon which we work and operate, the peoples of the Kulin Nation. We pay our deepest respects to their Elders past and present who continue to forge the way ahead for their emerging leaders.

Learn about our work with First Nations peoples
Reconciliation Action Plan 2026 launch

24/7 support for faults and emergencies

Check for faults and interruptions we are working on and find out about improvements that are happening in our service area.

View the outage map or report a fault
Find out about our upgrades and projects
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Latest news

Explore all news
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Greater Western Water respectfully acknowledges the Traditional Owners of the lands and waters upon which we work and operate, the peoples of the Kulin Nation. We pay our deepest respects to their Elders past and present who continue to forge the way ahead for their emerging leaders.

ABN 70 066 902 467 Greater Western Water

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