Planned service outage and customer update

My GWW and credit card payments will be offline from 8pm Saturday 9 May to 1pm Sunday 10 May 2026 while we complete scheduled updates. During this time, you can still pay your bill using BPAY or Post Billpay. Call 13 44 99 for billing support on Sunday between 9am-5pm, or to report a fault or emergency anytime - 24/7.

 

Billing updates and customer privacy

We’re here to help with billing issues and potential privacy incidents. Learn more.

As part of an enforceable undertaking, we’re improving how we manage billing to better support you. Learn more.

Welcome to Greater Western Water

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Billing updates and support

Whether you have a question about your bill, need help with a payment or direct debit, or just want to understand more, we’ve put everything in one place to make it easier for you.

Learn more
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A Greater Western Water Customer Service Officer talking to a customer.

Financial support

We offer a range of options to help, including payment plans, concessions, and grants.
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Manage your account online

Access your account when it suits you with My GWW. Learn how to register.
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Customer outcomes performance reports

We stay accountable to you by reporting on our agreed customer outcomes.
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Understanding your bill

We’ve updated your water bill so it is easier to read and understand.
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Information on Property Plus

We’ve moved to Property Plus - a single hub for your plumbing and development applications and bookings.
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Trade waste

Trade waste is liquid waste that's generated by a food or industrial business. If your business generates trade waste, you'll need a trade waste agreement.

24/7 support for faults and emergencies

Check for faults and interruptions we are working on and find out about improvements that are happening in our service area.

View the outage map or report a fault
Find out about our upgrades and projects
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Let's make every drop count

Drop by drop, we can all do our part to save water. Learn how with these tips.

Learn more
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Latest news

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Greater Western Water respectfully acknowledges the Traditional Owners of the lands and waters upon which we work and operate, the peoples of the Kulin Nation. We pay our deepest respects to their Elders past and present who continue to forge the way ahead for their emerging leaders.

ABN 70 066 902 467 Greater Western Water

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