Billing updates and customer privacy
We’re here to help with billing issues and potential privacy incidents affecting some customer accounts. Learn more and get support.
We're here to help.
Submit this form and we'll get back to you within 5 business days.
There are lots of tasks you can complete online. If there’s a self-serve option available for your enquiry we’ll direct you to it.
To make it easier for you to get support at a time that works for you, we’ve temporarily extended our call centre hours.
You can now reach us by phone Monday to Friday 8.30am to 7pm, and Saturday and Sunday 9am to 5pm (closed public holidays).
Webchat and SMS are available from 9am to 5pm Monday to Friday (closed public holidays).
If you’ve got an urgent issue with your water or pipes, call 13 44 99. Our faults and emergency teams are available 24 hours a day, seven days a week.
