Important customer update

Billing updates and customer privacy

We’re here to help with billing issues and potential privacy incidents affecting some customer accounts. Learn more and get support.

Contact us

We're here to help.

Submit this form and we'll get back to you within 5 business days.

There are lots of tasks you can complete online. If there’s a self-serve option available for your enquiry we’ll direct you to it.

  • Contact us
  • Enquiry Information
  • Confirmation

Please note:

  • Your account number is on the front page of your bill.
  • All fields are required unless marked as optional.
Which option best describes you?
Which option best describes you?
Which option best describes you?

We're here to help

To make it easier for you to get support when you need it, we’ve temporarily extended our call centre hours.

You can reach us by phone 8am–7pm weekdays and 9am–5pm on weekends (closed public holidays).

Webchat and SMS are available 9am–5pm weekdays (closed public holidays).

We're also available in person at our offices and customer care days, where you can get help with billing, payments and support options.

How to contact us

Online

  • Complete the form above to email us
  • Log in to My GWW
  • Start a webchat

Phone

In person

Visit us for support in person at our offices and customer care days.

Accessibility support

If you have hearing, speech or communication difficulties, contact us through the National Relay Service using your preferred call method and ask them to call 13 44 99.

Faults and emergencies

If you have an urgent issue with your water or pipes, call 13 44 99. Our faults and emergency teams are available 24 hours a day, 7 days a week.

the australian aboriginal flag the torres strait islander flag

Greater Western Water respectfully acknowledges the Traditional Owners of the lands and waters upon which we work and operate, the peoples of the Kulin Nation. We pay our deepest respects to their Elders past and present who continue to forge the way ahead for their emerging leaders.

ABN 70 066 902 467 Greater Western Water

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