Manage your account online, when and where it suits you. Choose an option below and we'll direct you to the service you need.
You can find your account number at the top of your bill.
Losing loved ones and friends is a difficult and emotional time. When a Greater Western Water account holder passes away, we’re here to help.
The Australian Death Notification Service (ADNS) lets you notify multiple organisations of a death through one simple, secure online platform, reducing the number of difficult conversations.
It’s a free service that can be completed anytime, anywhere:
Use the ADNS service
Alternatively, if you feel ready and comfortable, you can:
We can process account closures and/or transfers with:
For privacy reasons, we may ask for supporting documents to confirm your relationship with the deceased.
A solicitor will notify us when the property title has been updated at the Titles Office (where the ownership is legally changed). Once this happens, we will change the names on the account.
We know it’s a difficult time, emotionally and financially. We have a range of payment support options to help residential customers experiencing genuine financial difficulties.