Application processing times can vary depending on the type and complexity of the request.
We are currently processing plumbing and property applications within our standard timeframes. However, some applications may take longer if additional assessment or information is required.
Please refer to the table below for estimated processing times.
Last updated: 11 March 2026
Application type
Estimated processing time
Water and sewer application – single residential connection
8 business days
Size, depth and offset
8 business days
Pressure and flow information
5 business days
Depending on the complexity of your development, additional investigation may be required and assessment times may be longer.
To help avoid further delays, please ensure all required information and supporting documentation are included with your application.
Please see the table below for estimated timeframes for initial contact regarding more complex applications.
Application type
Estimated processing time
Water and sewer application – commercial and multi-unit
