Please note we're currently experiencing delays in processing plumbing and property applications.
Some applications will take longer than others, and there are factors that can impact our processing times.
Please see below table for estimated processing times.
Last updated 30 April 2025
Application type
Estimated processing time
Water and sewer application – single residential connection
10 business days
Size, depth and offset
10 business days
Pressure and flow information
10 business days
Depending how complex your development is, it may need more investigation and take longer to assess. To avoid further delays, please ensure you supply all required information and documentation with your application.
Please refer to the table below for estimated timeframe for initial contact regarding your application.
Application type
Estimated processing time
Water and sewer application – commercial and multi-unit
