Important customer update

Billing updates and customer privacy

We’re here to help with billing issues and potential privacy incidents. Learn more.

As part of an enforceable undertaking, we’re improving how we manage billing to better support you. Learn more.

Life support machines and priority support

If you’re a customer with additional needs, we can give you priority notice when your water supply is interrupted.

We can offer you additional support if:

  • you use a life support machine at home
  • someone in your household uses a life support machine
  • you need a continuous water supply for other reasons.

What kind of support do we offer

We’ll contact you directly:

  • when there is an unplanned interruption to your water supply
  • at least four days before a planned interruption to your water supply.

You may also be able to get a life support concession (for haemodalysis machines). 

How to register your household

Generally, your health service provider will tell us about your situation. Your health service provider could be your doctor, nurse or hospital social worker.

If you’re not sure whether your health service provider has registered your household for priority support, contact us:

  • call 13 44 99. Note: we’ve temporarily extended our call centre hours. You can reach us by phone Monday to Friday 8am to 7pm, and Saturday and Sunday 9am to 5pm (closed public holidays).
  • email lifesupport@gww.com.au.

You can also write to:

The Privacy Officer
Greater Western Water
Locked Bag 350
Sunshine VIC 3020

the australian aboriginal flag the torres strait islander flag

Greater Western Water respectfully acknowledges the Traditional Owners of the lands and waters upon which we work and operate, the peoples of the Kulin Nation. We pay our deepest respects to their Elders past and present who continue to forge the way ahead for their emerging leaders.

ABN 70 066 902 467 Greater Western Water

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