Important customer update

We're improving how we manage billing issues and potential privacy incidents, including actions we're taking as part of our enforceable undertaking. Learn more.

During the Victorian State election caretaker period (3-28 November 2026), we'll only publish web content and updates that are in line with the caretaker conventions.

Enforceable Undertakings

An enforceable undertaking is a written agreement between us and our regulator, the Essential Services Commission (ESC). Enforceable undertakings support the long-term interests of Victorians. Water corporations may offer an enforceable undertaking in situations where the organisation has not met ESC standards under the Essential Services Commission Act 2001.  

An enforceable undertaking will outline what we will do to improve our performance and ensure future compliance of the water industry standards through a number of actions that are delivered over several years. If we enter into an enforceable undertaking we are recognising our shortcomings and promising to do better for our customers.

Greater Western Water currently has two active enforceable undertakings:

Enforceable undertaking related to billing
Enforceable undertaking related to privacy and family violence policy
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Greater Western Water respectfully acknowledges the Traditional Owners of the lands and waters upon which we work and operate, the peoples of the Kulin Nation. We pay our deepest respects to their Elders past and present who continue to forge the way ahead for their emerging leaders.

ABN 70 066 902 467 Greater Western Water

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