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Manage your account online, when and where it suits you. Choose an option below and we'll direct you to the service you need.

You can find your account number at the top of your bill.

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e.g. 1234 5678 9102
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e.g. 12-3456-7890-01-2
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Building and development

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Building
Get the information you need for building or renovating a house, unit or commercial property.
Development
Find information on all kinds of developments – including approved products, standards and contractors.
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Greater Western Water respectfully acknowledges the peoples of the Kulin Nation as the Traditional Owners of the lands and waters on which our service area lies. We pay our deepest respects to their Ancestors and Elders past, present and emerging.

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  • Accounts and billing
    • Paying your bill
      • Pay online
      • BPAY
      • Direct debit
      • Australia Post
    • Moving
      • Homeowners
      • Renters
        • You're a renter moving in
        • You're a renter moving out
      • Rental providers and property managers
        • Property owner moving in after renters
        • Renters moving in
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      • Commercial property owners
      • Commercial property tenants
      • Information statements
    • Financial support
      • Payment extensions
      • Payment plans
      • Support programs and grants
      • Claim a concession
        • Apply for a concession
      • Community support
    • Prices and charges
      • Residential prices and charges
      • Business (non-residential) prices and charges
        • Network charges rebate
      • Prices and charges explained
        • Desalination order
      • Reading your water meter
      • Understanding your bill
      • Redesigning your billing experience
    • Managing your account
      • Log into your account
      • Register for an online account
      • Update your contact details
      • Switch to eBilling
      • Request a refund or transfer
      • Life support machines and priority support
      • When someone passes away
  • Faults and works
    • Check or report a fault
      • Check or report a fault
    • Upgrades and projects
      • Major projects
        • Romsey recycled water plant upgrade
          • Romsey water quality report
            • Romsey wet weather release updates
        • Royal Parade water main renewal
        • Western Irrigation Network (WIN)
        • Elizabeth Street sewer upgrade
      • Renewal work
    • Maintenance and advice
      • Fixing a blocked sewer
        • Request reimbursement for plumbing
        • Sewer blockage information for plumbers
      • Check for leaks
      • Prevent frozen pipes
      • Prepare for bushfire season
      • What to expect when there’s a fault in your area
  • Building and development
    • Building
      • Connecting a property
        • Connecting to recycled water
        • Metering and servicing guidelines
        • Changing an existing connection
        • Fitting a water meter
      • Building over an easement
        • Updates to the guidelines for building over an easement
      • Checking water pressure and flow
      • Application times
      • Locating pipes and assets
        • Request a property sewerage plan
    • Development
      • Property development
      • Land development
      • Backflow prevention
      • Products and standards
      • Property declarations
      • Applications for contractors and suppliers
  • Water and waste
    • Recycled water
      • Using recycled water
      • Treating recycled water
      • Checking your recycled water connection
      • Piped recycled water schemes
    • Your water supply
      • Reservoirs and waterways
      • Water quality
      • Water treatment
      • Where your water comes from
    • Trade waste
      • What is trade waste?
      • Food businesses
      • Industrial businesses
      • Grease traps
      • Industrial trade waste service providers
    • Water carting
      • Drinking water carting
        • Becoming a drinking water carter
      • Recycled water carting
        • Becoming a recycled water carter
        • Using carted recycled water
    • Saving water
      • Saving water at home
        • In your bathroom
          • Replacing your showerhead
          • Showerhead exchange program
        • In your kitchen
        • In your laundry
        • Saving water in your garden
        • Water Efficiency Labelling and Standards scheme
      • Permanent Water Saving Rules
      • Exemptions to Permanent Water Saving Rules
      • Saving water at school
      • Saving water at your business
        • Saving water at your business
        • WaterSmart
      • Target 150
    • Integrated water management
      • What is integrated water management?
      • Stormwater Harvesting Partnership Fund
  • About
    • Our role
      • Our purpose and vision
        • Our net zero pledge
      • Who we serve
      • Our legal responsibilities
      • COVID response
    • Corporate information
      • Our board
      • Our leadership team
      • Our strategies, plans and reports
        • 2030 Strategy
        • Community Engagement Framework
        • Corporate Plan
        • Drinking Water Quality Report
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        • Customer outcomes performance reports
        • Gender Equality Action Plan
        • Annual reports
        • Melbourne's Water Outlook
        • Reconciliation Action Plan
      • Our policies and charters
        • Accessibility Policy
        • Residential Customer Charter
        • Business Customer Charter
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        • Trade Waste Acceptance Criteria
        • Complaints Resolution Policy
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        • Gifts, benefits and hospitality policy and registers
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        • Hardship Policy
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        • Sewage Quality Policy
        • Child Safe Standards Policy
        • Statement of obligations
      • Suppliers and contractors
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      • Freedom of information requests
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    • Careers
      • Career opportunities
      • Why work for us
      • Our graduate program
    • Community
      • Have your say
      • Our work with First Nations peoples
      • Grants and sponsorships
        • Previous Thriving Communities program recipients
        • Strategic community sponsorships
        • Thriving Communities resources
      • Mobile water stations
        • Apply for a mobile water station
      • National Water Week
        • National Water Week 2022 poster competition
        • National Water Week 2023 poster competition
      • Water education
        • Preschool program
        • Primary school program
        • Community education program
        • Education resources
      • Community partnerships
      • Industry partnerships
      • Trees for schools
    • News
  • Contact