As the Victorian State election will be held on Saturday 28 November 2026, the Victorian Government has assumed a caretaker role from 6 pm on Tuesday 3 November 2026. During the caretaker period, content will only be added to this website in accordance with the caretaker conventions.
Important customer update
Billing updates and customer privacy
We’re here to help with billing issues and potential privacy incidents. Learn more.
As part of an enforceable undertaking, we’re improving how we manage billing to better support you. Learn more.
The services we provide are part of everyday life - at home, at work and in the public spaces we all enjoy. From local upgrades to future planning, we want the communities we serve to have a real say in the decisions that shape these services.
Our Engagement Framework (2026-2030)
Our Engagement Framework (2026-2030) guides how we design and deliver engagement. It outlines what engagement means to us, who we connect with and how we do it.
Our approach involves working with people who benefit from, or are impacted by, our projects, programs or services, to help us make better decisions.
Central to our engagement approach are six guiding principles:
Authenticity
Integrity
Connection
Inclusivity
Understanding
Respect
Our framework will help us ensure every interaction reflects our commitment to authentic, meaningful engagement.
View how we refreshed our Engagement Framework to better reflect what matters most to our customers and communities.
We believe good engagement leads to better decisions. That's why we've refreshed our Engagement Dramework. It's our guide for how we connect with you, our customers, communities, and stakeholders. The framework explains what good engagement looks like and what you can expect from us. It's our promise to be clear, listen, and act on the feedback you share. At the heart of our approach are six guiding principles. authenticity, integrity, connection, inclusivity, understanding, and respect.
We are also committed to making engagement easier for everyone with language support, accessible formats, and meaningful engagement. Because when everyone has a voice, we can make better decisions together. You can read the Greater Western Water Engagement Framework online at gww.com.au.
