Manage your account online, when and where it suits you. Choose an option below and we'll direct you to the service you need.
You can find your account number at the top of your bill.
Our strategies, plans and reports outline our vision and purpose, and explain how we will fulfill our obligations to our customers and community.
Community Engagement Framework
Corporate Plan 2023–28
Drought Preparedness Plan
Gender Equality Action Plan
Reconciliation Action Plan
Customer outcomes performance reports
Melbourne's Water Outlook 2023
Drinking Water Quality Report