We report twice a year against our agreed customer outcomes.
Our first set of aligned customer outcomes as GWW were developed as part of our 2024-2028 price submission process. With help from our customers, we developed five outcomes we will focus on achieving over the next four years:
Your water is safe, consistent and resilient
When things go wrong, we fix them
We support our diverse communities and customers
We enable growth and help businesses thrive
We heal and care for Country
Twice a year we report our progress towards meeting our customer outcomes – we publish an annual report and a mid-year update, and these scorecards are available on our website.
Our customer forum, made up of 22 community members, will meet each year during the pricing period 2024-2028 to review our performance with us.
In August this year we will report for the final time on the outcomes that were set in the previous price decisions for City West Water and Western Water.
We will report on our new GWW customer outcomes for the first time in February 2025.
