See how we are tracking against important customer outcomes.
We report twice a year on our progress towards meeting our customer outcomes – we publish an annual report and a mid-year update.
The customer outcomes were developed with customers as part of the price submission process. They cover areas that customers told us are important, such as service reliability, customer service, billing and environmental management.
GWW operates under the price determinations for City West Water and Western Water, which applies until 30 June 2024. We are developing our first price submission as GWW and will work with the community to understand what is important to them and build this into our future customer outcomes.
For more information about our price submission and to have your say visit Price Submission.
