Our ambition is to involve community in the way we work to make better decisions together.
The work we do is essential to the way communities live, work and enjoy public spaces. We value what our communities want. As paying customers you fund the work that we do. It’s important to us that community can be part of the decisions we make to design and deliver the best possible services.
Purpose of this framework
This framework describes what community engagement means to Greater Western Water, who we engage with and how. It creates a shared understanding of community engagement by:
defining what we mean by community engagement
establishing principles that guide the design and delivery of engagement plans and activities
recognising the diversity of our community to support inclusive design and delivery
describing the steps we take to design and deliver engagement activities, and
outlining how we capture learnings and promote continuous improvement
How we developed this framework
This framework has been developed with our communities and our people.
Working with our community, we will review this framework to ensure it reflects their future needs and aspirations.