Our ambition is to involve community in the way we work to make better decisions together.
The work we do is essential to the way communities live, work and enjoy public spaces. We value what our communities want. As paying customers you fund the work that we do. It’s important to us that community can be part of the decisions we make to design and deliver the best possible services.
Purpose of this framework
This framework describes what community engagement means to Greater Western Water, who we engage with and how. It creates a shared understanding of community engagement by:
defining what we mean by community engagement
establishing principles that guide the design and delivery of engagement plans and activities
recognising the diversity of our community to support inclusive design and delivery
describing the steps we take to design and deliver engagement activities, and
outlining how we capture learnings and promote continuous improvement
Help shape our new engagement framework
Our first framework was developed with our communities and our people.
We're now refreshing our engagement framework for 2026-30. Whether we’re planning a local upgrade, designing a service or shaping future priorities, we want to hear your ideas, understand your preferences and involve you in ways that feel meaningful.
