Direct debit is a quick and easy way to pay your water bill.
Our direct debit in full service is currently paused due to a technical issue. We know this delay may be frustrating and we’re very sorry for the inconvenience. In the meantime, you can pay your bills using our other payment options.
We’ll be in touch to give you plenty of notice before anything changes.
If you have a weekly, fortnightly or monthly payment arrangement, it remains active. These plans go for 12 months and end automatically after that period.
About direct debits
You can set up direct debit to automatically pay your water bill from your bank account.
Choose to pay in full or make smaller weekly, fortnightly, or monthly payments that suit your budget (we call these smaller payments EasyWay payment plans).
When direct debits in full restart, if you sign up, we’ll automatically deduct the total amount owing on your next bill's due date, including any outstanding balance.
We’ll still send your water bills so you can check what you're paying for and make sure you've got enough money in your account.
Depending on the location of your property, you may notice a change in bank ID on your statements. There will be no impact to your payments.
If you're paying for more than one property using direct debit, your bank statement will have a line item for each account, with the different account numbers.
Setting up, changing or cancelling direct debit
While direct debits in full are paused, you can still change or set up an EasyWay payment plan.
To get in touch with our team, you can:
Call our direct debit dedicated helpline 1800 805 301
