Direct debit is a quick and easy way to pay your water bill.
You can use direct debit to automatically pay your water bill from your bank account, in full or in smaller weekly, fortnightly or monthly instalments.
When you pay your water bill in full, we’ll withdraw the amount on the day your bill is due, so you’ll never miss a payment.
We’ll still send your water bills so you can check what you're paying for and make sure you've got enough money in your account.
Update on direct debit payments in full
We’ll be resuming direct debit in full payments soon following a temporary pause. If you have an existing direct debit in full arrangement with us, we'll send you an email or letter to advise when your next direct debit in full will be deducted. Any outstanding balance from before this date won't be included. If you have previous amounts outstanding, you can use our other payment options.
Thank you for your patience while we resolve the system issue that resulted in the pause to this service.
If you need support with your bills, or if paying by direct debit in full isn't right for you anymore, we can help. Call our temporary direct debit support line on 1800 805 301, Monday to Friday, 8.30am–5pm, to discuss weekly, fortnightly or monthly payment options.
Setting up, changing or cancelling direct debit
To set up or change your payment arrangement, get in touch with our team. You can:
