We want all of our customers to experience the same level of service at a fair price.
We’re working to have a single set of prices and charges for all GWW customers from 2024, and we have consulted with you on the proposed changes.
To bring our prices closer together, price adjustments were approved by the ESC in the two years leading into 2024.
What your bills pay for
Your payments contribute to so much more than just the safe, reliable drinking water that comes out of your tap. You’re also helping to pay for the continual upgrade and development of the infrastructure we need to treat and supply water for our growing communities.
Your payments also contribute to:
the collection, treatment, re-use and disposal of billions of litres of sewerage and wastewater
the delivery and maintenance of thousands of kilometres of water and sewer pipes
customer service, cyber security and new sustainable technologies
community support programs and maintaining waterways, local parks and green spaces.
To help maintain a reliable water supply and safely treat waste, your bills include water network and sewerage network service charges.
These charges contribute towards things like maintaining and upgrading the network that delivers water to your homes and transports waste to our treatment plants.
Other service charges
We collect the following charges on behalf of other government organisations.
Waterways and drainage charge
We collect the waterways and drainage charge on behalf of Melbourne Water. This charge helps protect and improve the health of our rivers and creeks, and also supports regional drainage services, flood protection and warning systems.