Manage your account online, when and where it suits you. Choose an option below and we'll direct you to the service you need.
You can find your account number at the top of your bill.
This work may be:
An asset is equipment or infrastructure, like water or sewer mains. There are many different types of assets but our underground pipelines are most at risk of damage during construction work.
You need written permission from us to work within 3 metres of one of our assets.
Read our guidelines for construction and excavation works on and near existing assets.
To apply for our permission to work near our assets, email firstname.lastname@example.org with:
Your authority is responsible for paying for any asset modifications that may be required as part of the works.
We will respond to your email within 15 business days.
We will review your application and work with you to create an appropriate protection strategy that meets the needs of your project, the community and our customers.
Use the below links to identify any potential impacts to assets:
Before works start, you will need to physically prove the line and level of all of our existing assets with non-destructive digging (NDD).
If you have any questions, email email@example.com or call 13 44 99.