Important customer update

Billing updates and customer privacy

We’re here to help with billing issues and potential privacy incidents affecting some customer accounts. Learn more and get support.

You have renters moving out

As the property owner or manager, you're not responsible for closing a renter's water account.

Please note, it's taking us longer than usual to process these requests. We're sorry for any inconvenience caused and thank you for your patience. 

We're doing all we can to resolve the issue as quickly as possible.

Renters moving out of a property must close their own account.

Your renters should tell us up to 30 days, and no less than two days, before the move date.

We’ll arrange a final meter read so your renters are not charged for any water used after they leave the property.

They'll get their last water bill about 10 days after the final meter read.

Find out more

Renters
Homeowners
the australian aboriginal flag the torres strait islander flag

Greater Western Water respectfully acknowledges the Traditional Owners of the lands and waters upon which we work and operate, the peoples of the Kulin Nation. We pay our deepest respects to their Elders past and present who continue to forge the way ahead for their emerging leaders.

ABN 70 066 902 467 Greater Western Water

Back to top