Important customer update

Billing updates and customer privacy

We’re here to help with billing issues and potential privacy incidents affecting some customer accounts. Learn more and get support.

News

A clear plastic container is placed over the water meter to help prevent it from freezing during cold weather.

Managing your water supply this winter

5 June 2025

As we enter the winter season and start to feel the days get colder, there are a few things you can do to make sure your water will keep flowing all winter long.

Help shape how we engage with your community

2 June 2025
Greater Western Water is refreshing its Engagement Framework. We know our customers haven't always had the best experience engaging with us over the past year, ...

Melbourne Water and Greater Western Water collaborate to save endangered Yarra Pygmy Perch

29 May 2025
Melbourne Water and Greater Western Water have successfully completed a joint operation to refill a section of Deep Creek in the Macedon Ranges, aiming to ...

Greater Western Water back in your community

22 May 2025
We heard from you that our customer care days in March and April made a real difference, so we're continuing to offer more face-to-face support. ...

Graduates advance wastewater treatment through nanobubble technology

9 May 2025
Greater Western Water (GWW) has become the first utility in Australia to pilot nanobubble technology, with its graduate engineers successfully delivering improved Class C recycled ...

Continuing our work to support customers

6 May 2025
We know some customers haven’t had the experience they deserve since our billing system upgrade. We're making steady progress and continuing to take action ...

Calling all water heroes to enter the National Water Week poster competition!

28 April 2025
Greater Western Water's (GWW) National Water Week poster competition is back for 2025, with entries now open to all pre-schools and primary schools across its service ...
the australian aboriginal flag the torres strait islander flag

Greater Western Water respectfully acknowledges the Traditional Owners of the lands and waters upon which we work and operate, the peoples of the Kulin Nation. We pay our deepest respects to their Elders past and present who continue to forge the way ahead for their emerging leaders.

ABN 70 066 902 467 Greater Western Water

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