Important customer update

Billing updates and customer privacy

We’re here to help with billing issues and potential privacy incidents. Learn more.

As part of an enforceable undertaking, we’re improving how we manage billing to better support you. Learn more.

News

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Face-to-face support when and where you need it in 2026

23 December 2025

Customers will have even greater opportunities to speak to us in-person in 2026, with more than 100 customer care days set to be offered across the service region throughout the year.

Melbourne’s water storages down to 75.1%, simple actions can protect supplies

23 December 2025
Melbourne’s water storages have recorded their steepest annual decline since the Millennium Drought, driven by hot, dry conditions, record-low streamflows and higher household use. ...

Cameron FitzGerald to join Greater Western Water as new Managing Director

19 December 2025
Greater Western Water is pleased to announce the appointment of Cameron FitzGerald as our new Managing Director, commencing 2 February 2026.Cameron brings more than 20 years of ...

Thriving Communities grants help bring joy to communities during festive season

10 December 2025
Greater Western Water is sponsoring four community Christmas events through our Thriving Communities program. In 2025 we provided $20,000 in sponsorships to support community groups to spread ...

Green trench trial recognised as a win-win for innovation and sustainability

3 December 2025
Greater Western Water's (GWW) innovative Sunbury backfill trial has been recognised at the Green Gown Awards Australasia, which celebrate sustainability excellence across the tertiary education ...

Greater Western Water and Maribyrnong River and Waterways Association partner up on waterway health and community education

2 December 2025
Greater Western Water (GWW) and Maribyrnong River and Waterways Association (MRWA) have formalised a partnership after three years of collaboration that has expanded community participation ...

Greater Western Water finalises enforceable undertaking to support customers affected by billing issues

11 November 2025
Greater Western Water (GWW) has worked with the Essential Services Commission (ESC) to finalise an enforceable undertaking, following issues with a new billing system introduced ...
the australian aboriginal flag the torres strait islander flag

Greater Western Water respectfully acknowledges the Traditional Owners of the lands and waters upon which we work and operate, the peoples of the Kulin Nation. We pay our deepest respects to their Elders past and present who continue to forge the way ahead for their emerging leaders.

ABN 70 066 902 467 Greater Western Water

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