Important customer update

Billing updates and customer privacy

We’re here to help with billing issues and potential privacy incidents. Learn more.

As part of an enforceable undertaking, we’re improving how we manage billing to better support you. Learn more.

News

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Greater Western Water and Maribyrnong River and Waterways Association partner up on waterway health and community education

2 December 2025

Greater Western Water and Maribyrnong River and Waterways Association have formalised a partnership focusing on waterway health and community education.

Working together for Macedon Ranges’ water future

17 October 2025
Recent dry conditions in Victoria are a reminder that it's more important than ever for us to work together to protect our water supplies. That's ...

GWW recognised for innovation and collaboration at 2025 AWA Awards

17 October 2025
The AWA’s annual awards showcase and celebrate individuals and organisations that lead and inspire positive change to secure our water future. This year, GWW ...

Your water news (spring-summer 2025)

1 October 2025
As the weather gets warmer, we’re focusing on how we can make every drop count and reduce our water use to 150 litres per person, ...

1,000 trees planted for a Cooler, Greener West

21 August 2025
Greater Western Water (GWW), in collaboration with Wadawurrung Traditional Owners Aboriginal Corporation and Wadawurrung Nursery, has planted 1,000 native trees around Eynesbury Dam as part of ...

Tracking our performance against our customer commitments

15 August 2025
We’re sharing our customer outcomes performance report for 1 July 2024 to 30 June 2025, showing how Greater Western Water (GWW) is tracking against the commitments we made ...

A statement from our Chair

8 August 2025
On behalf of the Board of Greater Western Water, I sincerely apologise for the ongoing frustration caused by problems with our new billing system.While ...
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Greater Western Water respectfully acknowledges the Traditional Owners of the lands and waters upon which we work and operate, the peoples of the Kulin Nation. We pay our deepest respects to their Elders past and present who continue to forge the way ahead for their emerging leaders.

ABN 70 066 902 467 Greater Western Water

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