Service update – online enquiries

If you need us for something urgent, call us on 13 44 99. We are affected by the current global outage of Microsoft systems, impacting our ability to respond to online enquiries and emails. If you submit a message via our website or email, we may not receive it, so please call.

Important customer update

We're improving how we manage billing issues and potential privacy incidents, including actions we're taking as part of our enforceable undertaking. Learn more.

During the Victorian State election caretaker period (3-28 November 2026), we'll only publish web content and updates that are in line with the caretaker conventions.

National Water Week