Generally, we can only set up an EasyWay payment plan if you’ve had a Greater Western Water account for 12 months or more. If your account is less than 12 months old, call us on 13 44 99 to talk about your options.
If you can't pay the full amount at once, you can pay smaller amounts any time, without a formal payment plan. Just remember, the original due date will still apply.
A reminder about Centrepay when closing your GWW account
We've recently found that a small number of customers have continued to make Centrepay payments after their water account with us was closed.
We've reviewed impacted accounts and are contacting customers to provide a refund or to transfer the credit to a new account, if they are still in our service area.
We're sharing this information to help you check whether you still need a Centrepay deduction for your water bill.
If you pay your water bill through Centrepay, you can help by checking whether your deduction is still needed. If it isn’t, you can cancel it through Services Australia.
If a Centrepay deduction isn’t stopped, payments may continue to be sent to your water account. This could result in payments being made after your account has been closed, creating a credit balance.
If we identify payments continuing after they are no longer needed and have your current contact details, we’ll contact you to help resolve it.
If you think Centrepay payments are still being made after you’ve closed your water account, or you may have a credit balance, please contact us. We'll review your account and work with you to arrange a refund or transfer any credit.
