Keeping your account safe is a team effort. We’re always working to protect your information and there are simple steps you can take to help keep your account secure and avoid scams.
Ways to protect your account
Here are simple steps you can take to help keep your Greater Western Water account and personal information secure:
If you receive a phone call, text message, email or social media message that doesn't seem right, don't respond. Contact us immediately on 13 44 99 and we'll help you check whether it's genuine.
If we send you a text message, the sender will be GWW.
Always use trusted channels to make payments or changes to your account.
Think before you click. Watch out for phishing scams, text messages, emails and social media messages from unknown senders. Phishing is a type of scam where cybercriminals try to trick you into sharing personal information, like passwords or credit card details. They may pretend to be a trusted organisation and encourage you to click on links, download attachments or provide personal information.
Protect your login details
Choose a strong, unique password that is hard to guess and change it regularly.
Keep your devices updated and install antivirus software. Avoid clicking on unknown links or downloading apps from sources you don’t trust.
Multi-factor authentication (MFA) adds an extra layer of security by requiring a second form of verification when you log in. MFA is available through My GWW and helps protect your account from unauthorised access.
Checking that the message is from us
If you receive unusual or unexpected communication claiming to be from Greater Western Water, you can confirm the information by calling 13 44 99.
If we email you, we will always send from email addresses ending in gww.com.au
If we send you a text message, the sender will be GWW.
Be cautious of unexpected emails, phone calls, text messages or social media messages that:
contain spelling or grammatical errors
ask for personal or financial information
create a sense of urgency
include suspicious links or attachments
threaten consequences if you don't act immediately.
If you are unsure whether a communication is genuine, stop engaging and contact us directly on 13 44 99.
Official social media accounts
Greater Western Water uses social media to engage with and inform our customers and community.
To help protect yourself from scams, always check that you are interacting with one of our official social media accounts before sharing any personal information. Our official accounts are:
Please note: We do not operate or manage any Facebook groups. If you come across a Facebook group claiming to be managed by Greater Western Water, do not engage with it or share any personal information.
