As the Victorian State election will be held on Saturday 28 November 2026, the Victorian Government has assumed a caretaker role from 6 pm on Tuesday 3 November 2026. During the caretaker period, content will only be added to this website in accordance with the caretaker conventions.
Important customer update
Billing updates and customer privacy
We’re here to help with billing issues and potential privacy incidents. Learn more.
As part of an enforceable undertaking, we’re improving how we manage billing to better support you. Learn more.
Our Drought Preparedness Plan incorporates actions that Greater Western Water will undertake to ensure that communities are prepared for the eventuality of drought.
This plan:
describes how we will prepare for and manage systems during extreme events
incorporates our Drought Response Plan
is an important mechanism which allows for the use of Greater Western Water’s Water Restriction By-law.
