We're improving how we manage billing issues and potential privacy incidents, including actions we're taking as part of our enforceable undertaking. Learn more.
During the Victorian State election caretaker period (3-28 November 2026), we'll only publish web content and updates that are in line with the caretaker conventions.
If you can't pay your full bill amount all at once, you can pay a smaller amount, any time, without a formal payment plan. Just remember, any remaining balance is still due by its due date. If you ever need more time or support to pay your bill, GWW offers payment plans and extensions. To find out more, visit our Financial support page below.
Visit us in person
If you have a query you'd like to have resolved in person, you can book in a dedicated time with one of our friendly team members at our customer care days.