Apply for the closed account rebate program
Apply for a rebate
We know some former customers were affected by delayed billing or issues with their account and have not received credits or waivers they are eligible for. We want to fix this.
Use this form if you are a former customer affected by either:
- delayed billing
- a direct debit that was cancelled, switched off or otherwise impacted
who may not have received the credits or waivers they are entitled to before they closed their account.
You may be eligible for a payment, even though your account is now closed. You don't need to reopen your account to apply.
Applications are open until 18 December 2027.
Information you need to apply:
- The name and address the account was held under
- Your old account number (if you have it)
- The approximate dates your account was open
Have your information ready when you apply – you will need to complete the application form in one session. You won’t be able to save and come back to the form later.
If you are applying for more than 3 properties, you'll need access to Microsoft Excel during this process.
We provide a free translation and interpreting service for customers who speak a language other than English. Call 9313 8989 and tell us your preferred language to connect to an interpreter.
If you are deaf, hard of hearing and/or have a speech impairment, you can contact us through the National Relay Service on 13 36 77