Important customer update

Billing updates and customer privacy

We’re here to help with billing issues and potential privacy incidents affecting some customer accounts. Learn more and get support.

Welcome to Greater Western Water

Billing updates and support

Whether you have a question about your bill, need help with a payment or just want to understand more, we’ve put everything in one place to make it easier for you.

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24/7 support for faults and emergencies

Check for faults and interruptions we are working on and find out about improvements that are happening in our service area.

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150 litres a day. Can you do it?

Aim to keep your daily water use below 150 litres per person to protect our water supply.

With drier conditions and growing demand, every drop saved makes a difference.

Our city is growing, which is adding more and more pressure on our water sources. With low rainfall and hot weather, we could be 85 billion litres short by as soon as 2030. That's over 50 MCGs filled with water, 34,000 Olympic pools. Unless something changes. With a mix of alternate water sources and smart savings, we can ease the pressure together so there's enough water for everyone.