Planned outages for My GWW and credit card payments

We're back online – My GWW and credit card payments are now available.

Thank you for your patience while we made these updates.

24 July 2025

We’re making behind-the-scenes updates to improve payment reliability and security.

What this means for you

While we make these updates, our online account My GWW, credit card payments and Property Plus will be offline from 7pm Friday 25 July to 9am Saturday 26 July 2025.

We’ll keep this page updated if anything changes.

Other ways to pay your bill

During this time, you'll still be able to pay using:

• BPAY
• Post Billpay
• in person at Australia Post (check local opening hours).

Need support?

If you have any questions, our team’s here to help.

We’ve extended our contact centre hours, so you can call us on 13 44 99, Monday to Friday 8am–7pm, and weekends 9am–5pm.

Prefer to speak to someone in person? Find out how to connect with us.

For more payment and support options including extensions, payment plans and concessions, visit Accounts and Billing.

Thanks for your understanding as we work to deliver a better experience.