Changes for managing agents

Managing Agents (formerly known as list accounts)

We've moved our list account service to My GWW, your new online account. For managing agents, this means you can view, download and pay your accounts in bulk online.

If you have any questions about setting up a new managing agent account, email GWWlistaccounts@gww.com.au.

Managing your account online

• Your new My GWW multi-account is here.
• As a managing agent, My GWW multi-account will give you more control and flexibility to manage your accounts securely online, at any time.
• You can pay accounts in bulk, view and download bills, and manage your requests online.
• View instructions on how register for an account and how to make payments.

Changes to your bill

• A new look water bill that's easier to read and understand.
• You'll get a new account number.
• If you currently pay a parks charge, we'll bill this quarterly from 1 July 2024 instead of collecting it as an annual charge, helping to even out your bills.

Managing a property

Submitting your signed Managing Authority documents

We need to verify the account ID information with the information we hold on file. Typically, we hold the following information:

• Complete name
• Birth date
• Account number
• Contact number
• Email address associated with the account.

However, if we do not have these details on file, you could provide us the following information:

• Previous managing agent
• Current or previous mailing address
• Last payment amount, method, and date
• Settlement date
• Full name of any additional account holders
• Passport or Driver Licence Number

Please ensure you have this information readily available when you reach out to us.

To submit your signed managing authority document and other documents, please contact us using one of the following methods.

• Start a webchat
• Call us on 13 44 99
• Email us contact@gww.com.au

We’re available Monday to Friday between 8.30am and 5pm, except public holidays.