We heard from you that our customer care days in March and April made a real difference, so we're continuing to offer more face-to-face support. We'll be hosting more sessions over the coming weeks across our service region.
We know things haven't always run smoothly with billing recently. That's why we're here to make it easier for you to get help in person - and work it out together. You can speak with our team about:
your water bill
payment plans
support and concessions
managing your account.
With events at various times and locations, you can choose a session that fits into your schedule.
Translation services are available by phone, so language is never a barrier.
Rohan Charrett, our General Manager of Customer Experience, says: "Sometimes it's easier to talk things through in person. Our customer care days are a great opportunity to ask questions, get support, and feel more confident about managing your account."
To guarantee a dedicated time with one of our consultants, we recommend booking an appointment through the links in the schedule.
Walk-ins are also welcome and we'll do our best to help everyone on the day.
Our team of dedicated consultants is here to assist you, so we ask all attendees to treat them with kindness and respect.
Can't make it to one of these events?
You can get help in person Monday to Friday 9am - 5pm by visiting:
Footscray office - 1 McNab Avenue
Sunbury office - 36 Macedon Street
For the latest updates and answers to common questions, visit our Billing Delays page.
What our customers are saying about our customer care days
“I came in with a tricky issue involving a bill. They took the time to investigate, asked thoughtful questions, were able to identify the root cause and offered a solution.”
