Our social media channels are actively monitored during business hours Monday to Friday, 9am – 5pm, excluding public holidays.
Enquiries or comments received via social media outside of these hours will be responded to the next business day.
For faults and emergencies outside of business hours, please call us on 13 44 99. We are available 24/7.
Social media terms of use
We encourage community members to get involved in conversations and share feedback.
In the interests of the community, we actively moderate comments. We may block users or remove posts and comments if they are:
Defamatory, inflammatory, aggressive, or offensive
Irrelevant or misleading
Factually incorrect
Share identifiable information, such as customer account details. Please send these details via direct message, our online form or by calling 13 44 99
Politically motivated
Advertising
Unrelated to the original post
Infringe on the rights of any third party, including intellectual property or privacy rights
Repetitive e.g. spamming
Violate the terms and conditions of the hosting social media platform.
Collection of person information
We collect personal information where necessary to perform our functions under the Water Act 1989 (Vic), including providing water and sewerage-related services.
For the protection of account holders and to maintain the confidentiality of account-related information, we can only provide assistance to verified Greater Western Water account holders.
Before assisting with any account enquiries, an identity verification check is required. If the identification process cannot be successfully completed, we are unable to proceed with the requested assistance.
Greater Western Water’s privacy policy
Our privacy policy outlines how we handle our customers’ personal information.
