Important customer update

Billing updates and customer privacy

We’re here to help with billing issues and potential privacy incidents. Learn more.

As part of an enforceable undertaking, we’re improving how we manage billing to better support you. Learn more.

Direct debit

Direct debit is a quick and easy way to pay your water bill.

Our direct debit in full service is currently unavailable and existing agreements have been cancelled. We’re now working to bring this service back, and you’ll be able to register again soon.

If you usually pay your bill in full using direct debit, we’ve contacted you directly. We’ll be back in touch to let you know when re-registration opens. Please keep an eye on this page for the latest updates.

In the meantime, please use one of our other payment options to pay your bill.

All other payment plans (weekly, fortnightly and monthly) will continue as usual and end automatically after 12 months.

We’re sorry for the inconvenience and appreciate your patience. If you need support, call our direct debit helpline on 1800 805 301 or visit Direct debit in full updates.

About direct debits

Direct debits are a convenient way to automatically pay your water bill from your bank account. 

When direct debits in full restart, if you sign up, we’ll automatically deduct the total amount owing on your next bill's due date, including any outstanding balance.

You can also choose weekly, fortnightly, or monthly payments that suit your budget. You can set up a direct debit or pay by regular instalments on an agreed schedule. These agreements are called EasyWay payment plans. Learn more about payment plans.

We’ll still send your water bills so you can check what you're paying for and make sure you've got enough money in your account.

Depending on the location of your property, you may notice a change in bank ID on your statements. There will be no impact to your payments. 

If you're paying for more than one property using direct debit, your bank statement will have a line item for each account, with the different account numbers.

Setting up, changing or cancelling direct debit

While direct debits in full are paused, you can still change or set up an EasyWay payment plan. 

To get in touch with our team, you can:

Direct Debit Service Agreement

Direct Debit Service Agreement (PDF 98.63 KB)

 

Direct debit in full updates
We’re preparing to get direct debit in full service back up and running.
the australian aboriginal flag the torres strait islander flag

Greater Western Water respectfully acknowledges the Traditional Owners of the lands and waters upon which we work and operate, the peoples of the Kulin Nation. We pay our deepest respects to their Elders past and present who continue to forge the way ahead for their emerging leaders.

ABN 70 066 902 467 Greater Western Water

Back to top