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Prepare for bushfire season

Bushfires can impact your water supply. It’s important to understand how you can prepare.

Your water supply during bushfires

Before bushfire season starts, we make sure our network and water supply is prepared in high-risk areas, and we do all we can to minimise the risk of water outages.

However, we can't guarantee water supply, water pressure or water quality during a bushfire. Here’s what could happen to your water supply during a bushfire emergency.

Water outages

Damage to our equipment and network from fire and heat can cut the water supply to your home.

Low water pressure

Extreme demand for water from firefighters and residents can cause water pressure issues. Your pressure may be very low and unreliable.

Water quality issues

Several factors can impact the quality of your water. We may issue Boil Water or Do Not Drink notices during or after a bushfire.

Be prepared

Make sure you've got enough drinking water in your emergency kit for all household members and pets.

Ensure you have other water sources in the event of an emergency. These should be:

  • easy to find and access
  • clearly marked
  • independent from the mains water and power supply.

Remember Country Fire Authority (CFA) advice

The CFA provides more information about preparing for fire season. Visit the CFA website for the latest advice about what to do before and during a bushfire.

Stay informed

If there are issues with your water supply during or after a bushfire, we'll let you know via SMS, social media and on our website.

You can register your mobile number with us on our contact us page or by calling us on 13 44 99.

You can also keep informed of any critical water supply notices by visiting the VicEmergency website.

Remember to always look at more than one source of information for emergency warnings and updates during a bushfire.

Supporting firefighters

If there’s a fire, it’s essential for firefighters to be able to easily locate and access the nearest fire hydrant.

You can help by finding a hydrant near your property and making sure:

  • the hydrant is clear of any grass, soil or shrubs
  • vehicles are kept clear of the hydrant
  • any visible faults, wear and tear, or missing markers are reported on our report a fault page or by calling 13 44 99.
Two photographs side-by-side showing an above-ground fire hydrant surrounded by grass and a below-ground fire hydrant with a marker polebeside a footpath.
Examples of well-maintained fire hydrants