My GWW and credit card payments will be offline from 8pm Saturday 9 May to 1pm Sunday 10 May 2026 while we complete scheduled updates. During this time, you can still pay your bill using BPAY or Post Billpay. Call 13 44 99 for billing support on Sunday between 9am-5pm, or to report a fault or emergency anytime - 24/7.
Billing updates and customer privacy
We’re here to help with billing issues and potential privacy incidents. Learn more.
As part of an enforceable undertaking, we’re improving how we manage billing to better support you. Learn more.
Important customer update
Billing updates and customer privacy
We’re here to help with billing issues and potential privacy incidents. Learn more.
As part of an enforceable undertaking, we’re improving how we manage billing to better support you. Learn more.
Greater Western Water completes once in a lifetime water upgrades for Moonee Ponds
13 January 2025
Greater Western Water (GWW) has completed works to replace a more than 140-year-old water main on Pascoe Vale Road.
The new main has increased capacity to provide safe and reliable drinking water to customers in Moonee Ponds, meeting our city’s growing population and water needs for the next century
The works involved replacing three kilometres of water pipes in Alexandra Avenue, Feehan Avenue, McPherson Street, Albion Street and Pascoe Vale Road.
GWW’s General Manager of Growth and Infrastructure, Ian Burton, said this once in a hundred-year project has increased reliability and protection against water loss and leaks for the community.
“This has been a long-running major project to future proof our water infrastructure.
“We know it has caused some inconvenience to those who live, work and travel in the area, and we thank the community for their patience and understanding while we’ve delivered these essential works.
“With this upgrade, our Moonee Ponds customers can count on a more reliable water supply and fewer interruptions for years to come, ensuring they have water when they need it,” he said.
GWW partnered with Jaydo Construction for the project and worked closely with local residents, businesses and other stakeholders throughout the project to manage impacts and keep people updated on the works.
Jaydo used horizontal directional drilling techniques, which enabled the team to reduce the traffic and public transport impact of the works, compared with using more traditional trenching methods.
All construction sites have been restored to their original condition and all impacted roads have fully re-opened.