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Important customer update
Billing updates and customer privacy
We’re here to help with billing issues and potential privacy incidents. Learn more.
As part of an enforceable undertaking, we’re improving how we manage billing to better support you. Learn more.
Greater Western Water urges customers to be ready for fire season
18 November 2024
Greater Western Water (GWW) is urging customers in fire prone areas to start preparing now ahead of the bushfire season.
A hot, dry summer brings increased bushfire risk and the Bureau of Meteorology is predicting Australia will face one of the hottest summers on record this season.
GWW’s service area spans 3,700 km and covers bushfire prone areas including Brimbank, Hobsons Bay, Hume, Macedon Ranges, Melton, Moorabool and Wyndham.
Jodie Hallam, General Manager, Operations and Delivery Solutions, said that while GWW plans and prepares the network for fire season, reliable water supply cannot be guaranteed during a bushfire emergency.
“During a bushfire, customers might encounter low water pressure, loss of water supply or decreased water quality,” Ms Hallam said.
“This can be caused by various factors, including heat and fire damage to our pipes and equipment, or high demand for water from firefighters. Customers should not rely on mains water to defend their properties.”
Ms Hallam said it was important to keep drinking water on hand in an emergency kit for all family members and pets.
“Bushfires happen quickly so it’s best to start planning and preparing now,” she said.
“If your water supply is impacted we’ll aim to let you know through text messages and website and social media updates. It’s important to register your mobile phone number with us to stay informed of any critical water supply notices.”
If there’s a fire, it’s also essential for firefighters to have quick and easy access to water from the nearest fire hydrant. You can help by keeping grass and other vegetation under control around fire hydrants near your property.
The CFA is urging people to be prepared for the fire season as soon as possible. For more information about how to plan and prepare for fire season visit Before and During a Fire.
Always use more than one source of information during a bushfire such as the VicEmergency app, official agency social media channels, local radio and community networks.
