My GWW and credit card payments will be offline from 8pm Saturday 9 May to 1pm Sunday 10 May 2026 while we complete scheduled updates. During this time, you can still pay your bill using BPAY or Post Billpay. Call 13 44 99 for billing support on Sunday between 9am-5pm, or to report a fault or emergency anytime - 24/7.
Billing updates and customer privacy
We’re here to help with billing issues and potential privacy incidents. Learn more.
As part of an enforceable undertaking, we’re improving how we manage billing to better support you. Learn more.
Important customer update
Billing updates and customer privacy
We’re here to help with billing issues and potential privacy incidents. Learn more.
As part of an enforceable undertaking, we’re improving how we manage billing to better support you. Learn more.
With forecasts pointing to a hot, dry summer and heightened fire conditions across parts of Victoria, now is the time to make sure you and your family are prepared.
Below-average rainfall, dry soils and fast-curing grass may create more intense and earlier fire conditions this year. This means there’s likely to be more demand for water during emergencies.
We’ve been testing emergency response systems and ensuring backup equipment is ready, and we need you to prepare too.
Understand the risks to your water supply
We can’t guarantee reliable water supply, pressure or quality during a bushfire. Bushfires can also damage our equipment, sometimes destroying the pipes that deliver water.
With drier conditions forecast it's essential to take small steps now to be prepared.
How to prepare
Update your bushfire plan, including considering alternative waters sources if mains water is unavailable.
Keep enough drinking water in your emergency kit for all family members and pets in case main pressure drops.
Clear grass and vegetation from around fire hydrants so firefighters can locate and access them quickly.
Stay informed
We’ll monitor conditions over summer and provide updates via text messages, our website and social media.
Register for GWW text alerts on our contact us page, or give us a call on 13 44 99.