What happens when you report a fault?

Our team is always ready to help when something goes wrong with your water supply. From small leaks to no water at all, we’re here to safely fix faults across our service area.

What happens after you report a fault?

After you report a fault, we get to work. Our team gathers the details they need to fix the issue as fast as possible. If it’s an emergency - like gushing water or no running water in your home - we’ll be there within 30 minutes to sort it out.

Our crews handle all kinds of faults including:

• leaking or burst pipes
• water quality issues
• low water pressure
• no water at all.

What if the fault isn’t ours to fix?

Sometimes, the issue might be outside our control. If it’s a problem with your internal plumbing, we can help you find a plumber. If another authority - like your local council or a different utility provider - is responsible, we’ll make sure they’re aware and direct the issue to them.

Where do we operate?

We cover a large area, from Melbourne’s CBD to the Macedon Ranges. Our faults and emergency crews works from depots in Brooklyn, West Melbourne, Melton and Sunbury so we’re never far away when you need us.

Before heading out for the day, our crews stock up on the pipes and equipment they’ll need to fix faults across our region. And when there’s an emergency, we send as many team members as it takes to get the job done.

How can you report a fault?

Spotted a fault? Let us know in a way that’s easy for you:

• Use the Snap Send Solve app - upload photos or videos to help us assess the issue
• Call us
• Go to com.au/reportafault

No matter how you report it, we’re here to help.