My GWW and credit card payments will be offline from 8pm Saturday 9 May to 1pm Sunday 10 May 2026 while we complete scheduled updates. During this time, you can still pay your bill using BPAY or Post Billpay. Call 13 44 99 for billing support on Sunday between 9am-5pm, or to report a fault or emergency anytime - 24/7.
Billing updates and customer privacy
We’re here to help with billing issues and potential privacy incidents. Learn more.
As part of an enforceable undertaking, we’re improving how we manage billing to better support you. Learn more.
Important customer update
Billing updates and customer privacy
We’re here to help with billing issues and potential privacy incidents. Learn more.
As part of an enforceable undertaking, we’re improving how we manage billing to better support you. Learn more.
You can flush it! New flushable standard to prevent sewer blockages
23 May 2022
Greater Western Water is very pleased to support the release of a new Australian Standard which will provide both manufacturers and consumers clear guidance on which products can be flushed down the toilet.
The standard known as DR AS/NZS 5328:2022 Flushable Products, has been years in the making and is designed to protect the sewer system from blockages caused by products that can’t break down properly in the network.
To assist manufacturers with determining whether their products are flushable, the standard provides a clear set of criteria including six ‘flushability’ tests to carry out on products to ensure they are safe for the sewer system.
The products that meet the criteria set out in the standard will be able to display the approved flushable symbol, making it easy for consumers to identify suitable products through the packaging.
Adam Lovell, Executive Director, Water Services Association of Australia, said the message from the water industry has always been - only flush the 3P’s.
“That doesn’t change, but now we can add - check for the flushable symbol. If there is no flushable symbol on the packet then don’t flush it, put it in the bin,” he said.
Greater Western Water (GWW) Managing Director, Maree Lang, said that GWW welcomed the standard and it was an important milestone to protect the environment from sewer spills.
“The standard provides guidance to manufacturers and customers to ensure they can keep the sewer systems healthy.”
“The flushable standard is a win for the industry and for the environment.”
Customers can expect to start seeing the symbol on packaging in the next few months. Meanwhile, they are advised to continue flushing only the 3Ps – poo, pee and (toilet) paper down the toilet.