Important customer update

Billing updates and customer privacy

We’re here to help with billing issues and potential privacy incidents. Learn more.

As part of an enforceable undertaking, we’re improving how we manage billing to better support you. Learn more.

Apply for credit or waiver

We're here to help.
Use this form to apply for a bill credit or waiver for a closed GWW account, either for yourself or on behalf of someone else. 
You can apply if you have moved out of or sold the property, and the account holder: 
  • did not receive water bills for an extended period, for example between 4 and 12 months
  • set up direct debit to pay bills in full but could not use this service
  • is requesting a credit or waiver under the enforceable undertaking due to issues with our new billing system.

Interpreter

We provide a free translation and interpreting service for customers who speak a language other than English. Call 9313 8989 and tell us your preferred language to connect to an interpreter.

If you are deaf, hard of hearing and/or have a speech impairment, you can contact us through the National Relay Service on 13 36 77

 

You should use this form if you had billing issues at a previous property. You do not need to apply if you are still at the same property we will automatically apply any relevant credits to your account.

  • Apply for credit form
  • Requester Details
  • Details of first property
  • Details of second property
  • Details of third property
  • Document Upload
  • Confirmation

Apply for credit or waiver due to billing issues

Please note:

  • All fields are required unless marked as optional.
Which option best describes you?

 

If you’re acting on behalf of someone else for this account and you’re not sure whether you’ve already given us proof, please upload it at the end of this form. 

Examples of accepted documents include:

  • Probate
  • Executor of estate documents
  • Power of attorney
Which option best describes you?
Which option best describes you?
How many people does your business employ?

Large businesses, with 20 or more employees, are not eligible for credits or waivers under the enforceable undertaking.

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Greater Western Water respectfully acknowledges the Traditional Owners of the lands and waters upon which we work and operate, the peoples of the Kulin Nation. We pay our deepest respects to their Elders past and present who continue to forge the way ahead for their emerging leaders.

ABN 70 066 902 467 Greater Western Water

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