Billing updates and customer privacy
We’re here to help with billing issues and potential privacy incidents. Learn more.
As part of an enforceable undertaking, we’re improving how we manage billing to better support you. Learn more.
If you’re a property owner moving in after your renters have moved out, you’ll need to let us know.
Tell us at least two days before your move-in date.
We’ll arrange a meter read so all future water usage charges and sewage disposal charges are added to your bill.
Tell us you're moving in
As the property owner, you’re already responsible for paying for services charges, Melbourne Waterways charges and special meter read fees.
Once you move into the property, you’ll also pay water usage charges and sewage disposal charges.
Check out our prices and charges