Getting support in person
We’re here to help with face-to-face support when you need it.
Getting support in person
We know sometimes it’s easier to talk things through in person. Particularly while some customers are experiencing billing delays, we’re committed to offering face-to-face support for those who prefer a more personal approach.
Whether you need help understanding your bill, setting up a payment plan, or learning about grants and concessions, we're here to help.
Customer care in the community
Our customer care days are designed to give you confidence in managing your account with friendly, face-to-face support in your area. And with phone-based translation services available, language is never a barrier.
Check the schedule below to find a session near you. Bookings are recommended.
May customer care days
| Where | Suburb | Date | Time | Registration Link |
|---|---|---|---|---|
| Bargoonga Nganjin, Fitzroy North Library | Fitzroy North | Wednesday 6 May | 11am – 3pm | Complete |
| Bargoonga Nganjin, Fitzroy North Library | Fitzroy North | Saturday 9 May | 11am – 3pm | Register |
| Jamieson Way Community Centre | Point Cook | Monday 11 May | 9.30am – 1.30pm | Register |
| Carlton Library | Carlton North | Wednesday 13 May | 11am – 3pm | Register |
| Melton Library and Learning Hub | Melton | Wednesday 20 May | 11am – 3pm | Register |
| Wyndham Park Community Centre | Werribee | Thursday 21 May | 11am – 3pm | Register |
| Collingwood Library | Abbotsford | Friday 29 May | 11am – 3pm | Register |
| Richmond Library | Richmond | Saturday 30 May | 10:30am – 2.30pm | Register |
June customer care days
| Where | Suburb | Date | Time | Registration Link |
|---|---|---|---|---|
| Tarneit Community Learning Centre | Tarneit | Tuesday 2 June | 11am – 3pm | Register |
| West Sunshine Community Centre | Sunshine West | Thursday 4 June | 11am – 3pm | Register |
| St Albans Community Centre | St Albans | Tuesday 9 June | 11am - 3pm | Register |
| Brimbank Learning Futures | Sunshine | Wednesday 17 June | 11am - 3pm | Register |
| Wyndham Community and Education Centre | Werribee | Thursday 18 June | 11am – 3pm | Register |
| Saltwater Community Centre | Point Cook | Thursday 25 June | 11am - 3pm | Register |
Supporting local community groups
We partner with community organisations that support asylum seekers, migrants, cultural groups and local retirement villages, to deliver tailored events that help our customers.
If you’d like to host a customer care day in your area or organisation, email events@gww.com.au to chat about how we can support your community.
Drop in for help, Monday to Friday
Can’t make it to an event? You can also visit us Monday to Friday, 9am–5pm at:
- Footscray office – 1 McNab Avenue
- Sunbury office – 36 Macedon Street
Our team is here to help – please remember to treat them with kindness and respect. Translation services are not available at office locations.
