Contact us
We're here to help.
To contact us by email, submit this secure form and we'll get back to you within 5 business days.
There are lots of tasks you can complete online. If there’s a self-serve option available for your enquiry we’ll direct you to it.
We provide a free translation and interpreting service for customers who speak a language other than English. Call 9313 8989 and tell us your preferred language to connect to an interpreter.
If you are deaf, hard of hearing and/or have a speech impairment, you can contact us through the National Relay Service on 13 36 77
We're here to help
To make it easier for you to get support when you need it, we’ve temporarily extended our call centre hours. You can reach us by phone, online or in person – whichever suits you best.
How to contact us
Online
- Complete the form above to email us
- Log in to My GWW
- Start a webchat 8.30am–5pm weekdays (closed public holidays)
Phone
- Call 13 44 99 8am–7pm weekdays and 9am–5pm on weekends (closed public holidays)
- Direct debit enquiries, call 1800 805 301 8am–7pm weekdays and 9am–5pm on weekends (closed public holidays)
- Received a message from us to confirm your contact details? Please call 1800 093 558 Monday to Friday 8am-7pm.
- SMS 0480 015 200 8:30am–5pm weekdays (closed public holidays)
In person
Visit our offices or customer care days to get support with billing, payments, and support options.
Accessibility and language support
If you have hearing, speech or communication difficulties, contact us through the National Relay Service using your preferred call method and ask them to call 13 44 99.
For translation and interpretation services, please call 9313 8989 and tell us your preferred language to connect to an interpreter.
Faults and emergencies
If you have an urgent issue with your water or pipes, call 13 44 99. Our faults and emergency team is available 24 hours a day, 7 days a week.