To contact us by email, submit this secure form and we'll get back to you within 5 business days.
There are lots of tasks you can complete online. If there’s a self-serve option available for your enquiry we’ll direct you to it.
We're here to help
To make it easier for you to get support when you need it, we’ve temporarily extended our call centre hours. You can reach us by phone, online or in person– whichever suits you best.
If you have hearing, speech or communication difficulties, contact us through the National Relay Service using your preferred call method and ask them to call 13 44 99.
Faults and emergencies
If you have an urgent issue with your water or pipes, call 13 44 99. Our faults and emergency team is available 24 hours a day, 7 days a week.
