My GWW and credit card payments will be offline from 8pm Saturday 9 May to 1pm Sunday 10 May 2026 while we complete scheduled updates. During this time, you can still pay your bill using BPAY or Post Billpay. Call 13 44 99 for billing support on Sunday between 9am-5pm, or to report a fault or emergency anytime - 24/7.
Billing updates and customer privacy
We’re here to help with billing issues and potential privacy incidents. Learn more.
As part of an enforceable undertaking, we’re improving how we manage billing to better support you. Learn more.
Important customer update
Billing updates and customer privacy
We’re here to help with billing issues and potential privacy incidents. Learn more.
As part of an enforceable undertaking, we’re improving how we manage billing to better support you. Learn more.
Our Reconciliation Action Plan (RAP) commits us to work towards our vision for reconciliation.
Our vision for reconciliation is a society that celebrates and protects the cultural and spiritual connections of First Nations peoples to the surrounding lands and waters.
We seek a society that meaningfully and respectfully engages with First Nations communities and Traditional Owners.
In 2026, we launched our second Innovate RAP, which sets out how we will continue to work towards this vision.
It reflects how much we value the knowledge and history held by First Nations people and Traditional Owners. It includes our goals and actions that we want to do – not what we have to do – and emphasises the role that everyone at GWW has to play in promoting reconciliation.
We recognise the great privilege we hold and are committed to meaningfully and respectfully engaging with First Nations communities and Traditional Owners to deepen cultural understanding, strengthen partnerships and create meaningful opportunities for collaboration.
The artwork featured in the RAP was created by Wadawurrung artist B.J.C. and selected through The Torch, a not-for-profit that delivers an Indigenous Arts in Prisons and Community program, with artists receiving 100 per cent of the proceeds from the sale of their work.