My GWW and credit card payments will be offline from 8pm Saturday 9 May to 1pm Sunday 10 May 2026 while we complete scheduled updates. During this time, you can still pay your bill using BPAY or Post Billpay. Call 13 44 99 for billing support on Sunday between 9am-5pm, or to report a fault or emergency anytime - 24/7.
Billing updates and customer privacy
We’re here to help with billing issues and potential privacy incidents. Learn more.
As part of an enforceable undertaking, we’re improving how we manage billing to better support you. Learn more.
Important customer update
Billing updates and customer privacy
We’re here to help with billing issues and potential privacy incidents. Learn more.
As part of an enforceable undertaking, we’re improving how we manage billing to better support you. Learn more.
Understanding your attitudes on water conservation
4 May 2023
We want to find out what’s important to you when it comes to water conservation.
We're conducting a short survey in collaboration with Yarra Valley Water and South East Water to understand your attitudes toward water conservation and what impacts it has on your life.
By taking part in this survey you'll help us better understand the needs of our community so we can work towards a sustainable future for Melbourne's west.
The survey will take about 10 minutes to complete and will be open until Friday 19 May 2023. All responses and information will be kept confidential.
