Important customer update

Billing updates and customer privacy

We’re here to help with billing issues and potential privacy incidents. Learn more.

As part of an enforceable undertaking, we’re improving how we manage billing to better support you. Learn more.

News

Photo of a digger in an suburban street with a person using a shovel to disperse gravel from the machine

Water main upgrades protecting GWW’s service network

27 October 2026

We continue to invest in the long-term reliability of our water network, with 15 water main repair and upgrade projects currently underway.

Returning to vacant properties – check your drinking water 

19 November 2021
If you are returning to a property that has been vacant for some time, we recommend that the internal plumbing is checked by a licensed ...

Drinking water meets high standards for quality and safety

16 November 2021
In 2020-21, we delivered more than 110 billion litres of drinking water to around 585,000 properties across our service area – and this water met Victoria’s high ...

Customer outcomes performance report 2020-21

10 November 2021
Meeting customer commitments – a performance update Greater Western Water continues to make progress towards meeting the commitments we made to customers through the price determinations ...

Telling our story through our annual reports and corporate plan

1 November 2021
With the release of the first Corporate Plan and the final annual reports of Western Water and City West Water, Greater Western Water is acknowledging ...

Hillside update - Flushing maintenance

26 October 2021
Over the next four weeks, we'll be carrying out flushing maintenance on the drinking water mains in Hillside. The works involves flushing the network to ...

Engaging with community – have your say

25 October 2021
Greater Western Water is asking the community to share their thoughts on the way we will connect with them and hear their voices. Our Draft ...
the australian aboriginal flag the torres strait islander flag

Greater Western Water respectfully acknowledges the Traditional Owners of the lands and waters upon which we work and operate, the peoples of the Kulin Nation. We pay our deepest respects to their Elders past and present who continue to forge the way ahead for their emerging leaders.

ABN 70 066 902 467 Greater Western Water

Back to top