Important customer update

Billing updates and customer privacy

We’re here to help with billing issues and potential privacy incidents. Learn more.

As part of an enforceable undertaking, we’re improving how we manage billing to better support you. Learn more.

News

A water fountain at IKON Park designed by Shelley Ware

On tap for success. New water fountains installed at IKON Park

14 August 2026

Good things are flowing at IKON Park, the headquarters of the Carlton Football Club, with two new water fountains installed as part of an ongoing initiative to encourage the community to ditch plastic and choose tap water.

Hillside update - Flushing maintenance

26 October 2021
Over the next four weeks, we'll be carrying out flushing maintenance on the drinking water mains in Hillside. The works involves flushing the network to ...

Engaging with community – have your say

25 October 2021
Greater Western Water is asking the community to share their thoughts on the way we will connect with them and hear their voices. Our Draft ...

We’re proposing to extend our current price determinations for 12 months

21 October 2021
The Essential Services Commission (ESC) regulates the prices we charge customers for our services. Under the PREMO water pricing framework, the ESC issues periodic price ...

Community sponsorship applications now open

18 October 2021
Applications are open for the next round of community sponsorship funding that will provide support for events from the heart of Melbourne to the city’...

Water-efficient appliance survey to help plan our future

12 October 2021
Soon we’ll be conducting an important customer survey to gather information on how water efficient appliances are used at home. The survey, called Residential ...

Community announcement

22 September 2021
There are no known damages to our assets following this morning’s earthquake, but we’re continuing to inspect our water and sewer infrastructure and ...
the australian aboriginal flag the torres strait islander flag

Greater Western Water respectfully acknowledges the Traditional Owners of the lands and waters upon which we work and operate, the peoples of the Kulin Nation. We pay our deepest respects to their Elders past and present who continue to forge the way ahead for their emerging leaders.

ABN 70 066 902 467 Greater Western Water

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