My GWW and credit card payments will be offline from 8pm Saturday 9 May to 1pm Sunday 10 May 2026 while we complete scheduled updates. During this time, you can still pay your bill using BPAY or Post Billpay. Call 13 44 99 for billing support on Sunday between 9am-5pm, or to report a fault or emergency anytime - 24/7.
Billing updates and customer privacy
We’re here to help with billing issues and potential privacy incidents. Learn more.
As part of an enforceable undertaking, we’re improving how we manage billing to better support you. Learn more.
Important customer update
Billing updates and customer privacy
We’re here to help with billing issues and potential privacy incidents. Learn more.
As part of an enforceable undertaking, we’re improving how we manage billing to better support you. Learn more.
Water use across our service region is typically much higher during the hotter, drier summer months. This is due to an increase in activities like watering gardens, greening lawns, or filling pools.
Under current rules you can:
Water your garden or lawn with a watering can, bucket or hand-held hose with a trigger nozzle at any time.
Water your garden or lawn with a watering system such as a sprinkler only between 6pm and 10am.
Wash your car with a bucket, hand-held hose with a trigger nozzle or high-pressure cleaning device at any time.
Use water for a fountain or water feature only if it recirculates water.
If you are using recycled water, grey water, bore water or tank water, then the Permanent Water Saving Rules don’t apply to you. However, if your alternative water source is mixed with the drinking water supply, the rules do apply.
To help your garden thrive during the dry season, we have lots of great water-saving tips including how to choose water-efficient lawns and plants for your garden.
